Wednesday, September 28

7 mistakes to avoid when switching business phone system

business phone system

Do you really need to change your business phone system? Let’s start with a few questions.

Is the quality of your calls getting worse? Does it drain your company’s pockets? What about remote employees? It can’t support them, right?

If you answered yes to the questions or your telephone is older than ten years, then yes, it could be time to change your phone system.

You should change your business phone system when you notice signs of malfunction to access current features that will improve your business performance.

Switching to a VoIP telephone system like the Microsoft Team Voice lets you make calls over the internet and is more flexible and cost-effective.

The following are six signs to watch out for when determining whether to change your business phone system.

Your Phone System Can’t Support Remote Employees

If you’re planning on setting up a remote team and your current system can’t support remote working, then that indicates that you need to change your phone system. You should set up a virtual phone system that enables your remote workers to receive inbound calls and make outbound calls from any location, which gives your business mobility.

Once you’ve set up the necessary software, you can train your employees to use various features like voice calling and CRM.

Dropped Calls

It is one thing to experience a dropped call from your uncle, but it’s another thing for a business call to drop off, putting you at risk of losing a deal. Older phones are more likely to drop calls than new ones.

Dropping off happens when attempting to transfer a call or when they can’t handle a power outage.

Cloud phone systems won’t let you won’t miss a call even when there’s a power outage. If your business phones keep dropping calls and can’t work when there’s a power outage, it’s time to change it.

High Phone Bills

Phone bills can go high quite fast and deplete a chunk of your business profit. If that is the case for your business, VoIP is the right solution for your business.

For starters, you can make calls within most VoIP networks for free. Internal calls are free and external calls to other VoIP users are also free.

Regular calls are cheaper than traditional business phone calls, and you’ll save the greatest when you make international calls.

When you notice your phone bills are depleting your business, changing to VoIP calls can lower your bills by more than half.

Low-Quality Calls

Having to constantly tell the person on the other end you can’t hear them is not exactly exciting. Especially if you know the cause of poor quality is on your end. Delayed or chopped voice is also frustrating.

Occasional low quality is allowed, but if you’re dealing with constant, inefficient communication. It’s a sure sign that your business phone system needs to be changed.

Don’t settle for less than clear voice calls. Poor quality calls can tarnish your brand image if customers have a negative experience. Your employees don’t enjoy the experience either.

Lack of Modern Phone Features

Modern features available on business phone systems can be the deal breaker between success and failure.

For example, your business can’t afford to miss calls. So, if you change to a current phone system. You can use the “Find-me Follow-me feature, which routes calls to you based on your availability and location.

If your current phone system doesn’t support such features, you could miss out on potential customers when you miss calls. That’s a wake-up call to change it.

Lack of Data Insight

Do you know how many calls the office departments receive? How many of these are answered and how may go unanswered?

Your business requires call statistics to gauge employee performance and gain customer leads. You can create successful marketing campaigns based on the customer profiles created from the data.

Collecting data online or through call logging software is only possible if your business phone system is cloud-based. Otherwise, if your phone system can’t collect customer data, you are missing out. And in today’s business world, customer data is gold.

Is It Time To Switch Phone Systems?

While some telephone system issues don’t come head-on, they start as minor defects. And soon affect your business operations, which signals the need for change.

Some of the common issues include low-quality calls, dropped calls, lack of data insight, and high phone bills. Luckily, most of these problems can be countered by changing your phone system to a cloud-based telephony solution.

Most of the high-quality solutions ensure that you don’t have to deal with frequent dropped calls. Or high phone bills when you shift to such a system. Give them a try and watch your business productivity skyrocket!

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